Role Title: IT Delivery Lead

Location: Hybrid/Remote

Experience: 8+ years

Education: Bachelor’s degree or equivalent

Employment Type: Full-time

Role Summary

We are seeking a Delivery Lead to manage and support delivery across ERP implementation, upgrade, and managed support engagements. The role involves leading client interactions, coordinating with functional and technical teams, and ensuring successful delivery of enterprise solutions.

The ideal candidate should have strong delivery experience, project coordination capability, and stakeholder management skills, along with familiarity with modern productivity tools such as Microsoft Copilot to improve efficiency and collaboration.

Key Responsibilities

• Lead delivery of ERP implementation, upgrade, and enhancement projects.
• Act as the primary coordination point between clients, functional consultants, and technical teams.
• Manage project timelines, delivery milestones, and ensure adherence to scope and SLAs.
• Drive Agile delivery practices (Scrum/Kanban/Hybrid) across projects.
• Facilitate Agile ceremonies such as sprint planning, stand-ups, reviews, and retrospectives.
• Work closely with Product Owners and stakeholders to manage backlog prioritization.
• Facilitate requirement discussions, solution reviews, and delivery planning.
• Coordinate development teams for customizations, integrations, and issue resolution.
• Oversee system upgrades, version migrations, and environment validations.
• Ensure effective UAT coordination, deployment planning, and post-go-live support.
• Support production environments, monitor issues, and ensure timely resolution.
• Promote the use of AI productivity tools (including Microsoft Copilot) to improve delivery efficiency.
• Drive continuous improvement initiatives across projects and support engagements.
• Ensure proper documentation, testing coordination, and delivery governance.

Ideal Candidate Profile

• Strong ownership mindset with a focus on delivery excellence.
• Proven ability to manage global clients and distributed teams.
• Data-driven decision-making using delivery metrics and KPIs.
• Ability to manage ambiguity and complex project environments.
• Strong multitasking skills to handle multiple projects simultaneously.
• Detail-oriented with a proactive problem-solving approach.
• Comfortable in hybrid work environments with flexible collaboration.